- UNIT-I
Introduction to E-CommerceThe Scope of Electronic Commerce Definition of Electronic Commerce,Electronic E-commerce and the Trade CycleElectronic Markets, Electronic Data InterchangeInternet Commerce, E-Commerce in PerspectiveBusiness Strategy in an Electronic Age: Supply ChainsPorter’s Value Chain Model, Inter-Organizational Value ChainsCompetitive Strategy, Porter’s ModelFirst Mover Advantage Sustainable Competitive AdvantageCompetitive Advantage using E-CommerceBusiness Strategy, Introduction to Business StrategyStrategic Implications of IT, TechnologyBusiness Environment, Business CapabilityExiting Business Strategy, Strategy Formulation & Implementation PlanningE-Commerce ImplementationE-Commerce EvaluationBusiness-to-Business Electronic CommerceCharacteristics of B2B ECModels of B2B EcProcurement Management Using the Buyer’s Internal MarketplaceJust in Time Delivery B2B ModelsAuctions and Services from Traditional to Internet-Based EDIIntegration with Back-end Information SystemThe Role of Software Agents for B2B ECElectronic marketing in B2B Solutions of B2B ECManagerial Issues Electronic Data Interchange (EDI)EDI: The Nuts and Bolts EDI & BusinessInternet and ExtranetThe Largest Extranet,Architecture of the Internet
Intranet and Extranet Intranet software ,Applications of IntranetsIntranet Application Case StudiesConsiderations in Intranet DeploymentThe Extranets, The structures of ExtranetsExtranet products & services
Applications of Extranets,Business Models of Extranet Applications, Managerial IssuesElectronic Payment Systems,Is SET a failureElectronic Payments & Protocols
Security Schemes in Electronic payment systems, Electronic Credit card system on the InternetElectronic Fund Transfer and Debit cards on the InternetStored – value Cards and E-Cash,Electronic Check SystemsProspect of Electronic Payment Systems,Managerial Issues
Integration with Back-end Information System
integration refers to the coordination between e-commerce systems and back-office processes. Integration means that information from both systems is accessible from one location or database.
Back office operations include processes used by employees that help keep the business running. Accounting, finance, inventory, order fulfillment, distribution, and shipping are examples of back-office systems. Back office systems can be manual or automated. Front office systems are focussed on customers and refer to activities such as sales, marketing and customer service. Effective integration of back-office systems with e-commerce improves coordination with the front office systems resulting in better customer service and reduced duplication of effort by staff.
Benefits of Integration of Back Office and E-Commerce
Five Reasons to Integrate Your Back Office and E-Commerce Systems
1. More Affordable Integration Options. Integration options for small businesses (e.g. off-the-shelf software) are now more affordable.
2. Less Administrative Work. Administrative work is decreased because the information is entered just once. Integration also means you do not have to check information between systems.
3. Lower Operational Costs. More efficient processes and less duplication of work can help reduce the overhead and cost of sales.
4. Improved Customer Service. Customer service is improved because integration reduces delays in providing information to the customer. For example, employees should be able to quickly check to see the status of a customer’s order. The integration gives you access to more accurate information about the product, pricing, and stock availability. This information can be efficiently shared with the customer.
5. Increased Readiness for Change. Devices such as cell phones and handheld computers are becoming more popular ways to link to back-office systems. Integration can help your business adapt to this trend.
integration refers to the coordination between e-commerce systems and back-office processes. Integration means that information from both systems is accessible from one location or database.
Back office operations include processes used by employees that help keep the business running. Accounting, finance, inventory, order fulfillment, distribution, and shipping are examples of back-office systems. Back office systems can be manual or automated. Front office systems are focussed on customers and refer to activities such as sales, marketing and customer service. Effective integration of back-office systems with e-commerce improves coordination with the front office systems resulting in better customer service and reduced duplication of effort by staff.
Five Reasons to Integrate Your Back Office and E-Commerce Systems
1. More Affordable Integration Options. Integration options for small businesses (e.g. off-the-shelf software) are now more affordable.
2. Less Administrative Work. Administrative work is decreased because the information is entered just once. Integration also means you do not have to check information between systems.
3. Lower Operational Costs. More efficient processes and less duplication of work can help reduce the overhead and cost of sales.
4. Improved Customer Service. Customer service is improved because integration reduces delays in providing information to the customer. For example, employees should be able to quickly check to see the status of a customer’s order. The integration gives you access to more accurate information about the product, pricing, and stock availability. This information can be efficiently shared with the customer.
5. Increased Readiness for Change. Devices such as cell phones and handheld computers are becoming more popular ways to link to back-office systems. Integration can help your business adapt to this trend.
Back office operations include processes used by employees that help keep the business running. Accounting, finance, inventory, order fulfillment, distribution, and shipping are examples of back-office systems. Back office systems can be manual or automated. Front office systems are focussed on customers and refer to activities such as sales, marketing and customer service. Effective integration of back-office systems with e-commerce improves coordination with the front office systems resulting in better customer service and reduced duplication of effort by staff.
Benefits of Integration of Back Office and E-Commerce
1. More Affordable Integration Options. Integration options for small businesses (e.g. off-the-shelf software) are now more affordable.
2. Less Administrative Work. Administrative work is decreased because the information is entered just once. Integration also means you do not have to check information between systems.
3. Lower Operational Costs. More efficient processes and less duplication of work can help reduce the overhead and cost of sales.
4. Improved Customer Service. Customer service is improved because integration reduces delays in providing information to the customer. For example, employees should be able to quickly check to see the status of a customer’s order. The integration gives you access to more accurate information about the product, pricing, and stock availability. This information can be efficiently shared with the customer.
5. Increased Readiness for Change. Devices such as cell phones and handheld computers are becoming more popular ways to link to back-office systems. Integration can help your business adapt to this trend.
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