- UNIT-I
Introduction to E-CommerceThe Scope of Electronic Commerce Definition of Electronic Commerce,Electronic E-commerce and the Trade CycleElectronic Markets, Electronic Data InterchangeInternet Commerce, E-Commerce in PerspectiveBusiness Strategy in an Electronic Age: Supply ChainsPorter’s Value Chain Model, Inter-Organizational Value ChainsCompetitive Strategy, Porter’s ModelFirst Mover Advantage Sustainable Competitive AdvantageCompetitive Advantage using E-CommerceBusiness Strategy, Introduction to Business StrategyStrategic Implications of IT, TechnologyBusiness Environment, Business CapabilityExiting Business Strategy, Strategy Formulation & Implementation PlanningE-Commerce ImplementationE-Commerce EvaluationBusiness-to-Business Electronic CommerceCharacteristics of B2B ECModels of B2B EcProcurement Management Using the Buyer’s Internal MarketplaceJust in Time DeliveryB2B ModelsAuctions and Services from Traditional to Internet-Based EDIThe Role of Software Agents for B2B ECElectronic marketing in B2BSolutions of B2B ECManagerial IssuesElectronic Data Interchange (EDI)EDI: The Nuts and BoltsEDI & BusinessInternet and ExtranetAutomotive Network ExchangeThe Largest ExtranetArchitecture of the InternetIntranet and ExtranetIntranet softwareApplications of IntranetsIntranet Application Case StudiesConsiderations in Intranet DeploymentThe Extranets, The structures of ExtranetsExtranet products & servicesApplications of ExtranetsBusiness Models of Extranet Applications, Managerial IssuesElectronic Payment SystemsIs SET a failureElectronic Payments & ProtocolsSecurity Schemes in Electronic payment systemsElectronic Credit card system on the InternetElectronic Fund Transfer and Debit cards on the InternetStored – value Cards and E-CashElectronic Check SystemsProspect of Electronic Payment SystemsManagerial IssuesChatting on the Web
Webchat is an arrangement that permits clients to discuss straightforwardly with brands on the web, frequently on their sites and continuously. The talk window springs up as an overlay of the site page in the program, permitting the client to type messages legitimately into a book field, and frequently join pictures and different records too.
The straightforwardness and openness of web talk make it an astounding client assistance group, permitting brands to connect with clients without any problem. It doesn't require the client to download any unique programming or introduce and utilize a particular application, on the grounds that webchat happens straightforwardly inside the internet browser the client is as of now utilizing.
Webchat empowers two essential capacities in client support:
It comforts clients inside an agreeable conversational interface so they can get questions replied about items before they focus on a buy choice.
It gives clients a helpful and effective strategy for explaining client care issues once they've made a buy.
The straightforwardness and openness of web talk make it an astounding client assistance group, permitting brands to connect with clients without any problem. It doesn't require the client to download any unique programming or introduce and utilize a particular application, on the grounds that webchat happens straightforwardly inside the internet browser the client is as of now utilizing.
Webchat empowers two essential capacities in client support:
It comforts clients inside an agreeable conversational interface so they can get questions replied about items before they focus on a buy choice.
It gives clients a helpful and effective strategy for explaining client care issues once they've made a buy.
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