- UNIT-I
Introduction to E-CommerceThe Scope of Electronic Commerce Definition of Electronic Commerce,Electronic E-commerce and the Trade CycleElectronic Markets, Electronic Data InterchangeInternet Commerce, E-Commerce in PerspectiveBusiness Strategy in an Electronic Age: Supply ChainsPorter’s Value Chain Model, Inter-Organizational Value ChainsCompetitive Strategy, Porter’s ModelFirst Mover Advantage Sustainable Competitive AdvantageCompetitive Advantage using E-CommerceBusiness Strategy, Introduction to Business StrategyStrategic Implications of IT, TechnologyBusiness Environment, Business CapabilityExiting Business Strategy, Strategy Formulation & Implementation PlanningE-Commerce ImplementationE-Commerce EvaluationBusiness-to-Business Electronic CommerceCharacteristics of B2B ECModels of B2B EcProcurement Management Using the Buyer’s Internal MarketplaceJust in Time DeliveryB2B ModelsAuctions and Services from Traditional to Internet-Based EDIThe Role of Software Agents for B2B ECElectronic marketing in B2BSolutions of B2B ECManagerial IssuesElectronic Data Interchange (EDI)EDI: The Nuts and BoltsEDI & BusinessInternet and ExtranetAutomotive Network ExchangeThe Largest ExtranetArchitecture of the InternetIntranet and ExtranetIntranet softwareApplications of IntranetsIntranet Application Case StudiesConsiderations in Intranet DeploymentThe Extranets, The structures of ExtranetsExtranet products & servicesApplications of ExtranetsBusiness Models of Extranet Applications, Managerial IssuesElectronic Payment SystemsIs SET a failureElectronic Payments & ProtocolsSecurity Schemes in Electronic payment systemsElectronic Credit card system on the InternetElectronic Fund Transfer and Debit cards on the InternetStored – value Cards and E-CashElectronic Check SystemsProspect of Electronic Payment SystemsManagerial IssuesConsumer & Seller Protection In EC
E-commerce being global and domestic in nature, efforts have been thoroughly made to ensure its protection. In India, the Consumer Protection Act 1986 governs the relations between consumers and the provider of services/goods. It should be noted here that no specific act regulates the online transactions. The consumer protection act has been carefully designed to muster the confidence of consumers in law and liability under this act thus arises when there is a deficiency in services or defect in goods or sometimes as the case maybe, unfair trade practices. The Consumer Protection Act specifically excludes from its ambit any service that is free of charge. Depending upon who is selling the actual goods to the consumers, liability triggers. Also, distribution of goods comes within the purview of consumer protection act.
Buyer insurance in web based business
The Indian Consumer Protection laws, upheld by the International rules can secure customers in internet business even without express laws concerning on the web exchanges. Right now, individual creation the buy or exchange online would qualify as the buyer and would have the option to bring a suit against any web based shopping entry as the seller under any of the previously mentioned grounds.
The court to which a purchaser should apply relies upon the measure of case and the geological situation as follows:
A.Amount of guarantee:
1.If the sum is not as much as Rs. 20 Lakh – District Consumers Forum;
2.If the sum is more than Rs. 20 Lakh and upto Rs One crore – Consumer Disputes Redressal Commission of the concerned State;
3.If the sum is more than Rs. One crore – National Consumer Disputes Redressal CommissionNew Delhi.
B.The area of jurisdiction
When applying to a District Forum, the court ought to have neighborhood purview over either :
The spot of living arrangement of one of the contrary gatherings;
The territory of business of one of the contrary gatherings;
Where the reason for activity emerges.
Since most shopping entries have workplaces in all urban communities, the buyer, right now, need to apply to the court with locale where the reason for activity emerged.
The new Consumer Protection Bill, 2015 accommodates new laws identified with online business and consequently will be of extraordinary help to customers, when embraced, as they would have unequivocal and solid laws to depend on for their security of rights as a purchaser alongside their wellbeing and protection.
Buyer insurance in web based business
The Indian Consumer Protection laws, upheld by the International rules can secure customers in internet business even without express laws concerning on the web exchanges. Right now, individual creation the buy or exchange online would qualify as the buyer and would have the option to bring a suit against any web based shopping entry as the seller under any of the previously mentioned grounds.
The court to which a purchaser should apply relies upon the measure of case and the geological situation as follows:
A.Amount of guarantee:
1.If the sum is not as much as Rs. 20 Lakh – District Consumers Forum;
2.If the sum is more than Rs. 20 Lakh and upto Rs One crore – Consumer Disputes Redressal Commission of the concerned State;
3.If the sum is more than Rs. One crore – National Consumer Disputes Redressal CommissionNew Delhi.
B.The area of jurisdiction
When applying to a District Forum, the court ought to have neighborhood purview over either :
The spot of living arrangement of one of the contrary gatherings;
The territory of business of one of the contrary gatherings;
Where the reason for activity emerges.
Since most shopping entries have workplaces in all urban communities, the buyer, right now, need to apply to the court with locale where the reason for activity emerged.
The new Consumer Protection Bill, 2015 accommodates new laws identified with online business and consequently will be of extraordinary help to customers, when embraced, as they would have unequivocal and solid laws to depend on for their security of rights as a purchaser alongside their wellbeing and protection.
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